FAQ

If you are regular customer, it is recommended that you opened DHL member account so that you can pay for service on monthly basis with special discount. But if you are not regular shipper, service can be paid by cash or credit card.

Internet purchases do not include tariff in the first place. The purchaser will have to pay import tax which Custom Department will appropriately calculate the price. DHL Express will pay the custom tax on arrival at the country for convenience. DHL will deliver the shipment to you only after you pay the said full tax to DHL.

DHL Express specializes in international express logistics in over 220 countries. With pleasure, we can give advice to the export starter. Please contact DHL Express Customer Relation Department 24 hours a day at Tel. 02-345-5000.

You will have to clearly understand the seller. This case depends on product type, value of goods, label that the seller arranges for customs clearance and the country you import. If the customs require tax, DHL Express will pay taxes in advance no matter how you are advised to pay the tax and whether or not you accept the shipment.

For quick delivery, DHL Express recommends that your parcel should not be longer than 120 centimeter and weight not over 300 kg./one waybill. If the length and weight of your parcel exceeds the above-mentioned, please inform DHL Express officer for advice on shipping big parcels.

If the delivery is delayed or damaged, contact DHL service center as soon as possible with your package details, to file a complaint with the authority and carry out an investigation. Warranty and compensation are subject to DHL Express Terms and Condition. For more information, call DHL Express Customer Relation 24 hours a day at Tel. 02-345-5000.

Certainly yes! DHL ProView is our website service for you to view the movement of your parcels together with information. Our specialized tool has been specifically designed to improve the ability to track parcel status for members of DHL Express.

This problem arises when there is not enough information to track your parcel status, such as, wrong address. Therefore we need your cooperation to get in touch with us for additional details. The problem will be urgently solved when you contact DHL Express Customer Service Center 24 hours a day

at Tel. 02-345-5000.

There could be several reasons. Due to DHL Express delivery slip of express shipment within time limit  has 10 digits, such as 1234567890 or 2345678901. Please recheck your number against your shipper’s whether or not it is DHL Express service. And try again.

Yes but under some conditions.  DHL Express therefore advises you to keep your parcel waybill number. However, if you have your shipper’s referent number, you can use it to track your parcel status through online system. Or please contact DHL Express Customer Service Center.

With DHL parcel tracking service, you can track the latest status of your item at

http://www.dhl.co.th/th/express/tracking.html

DHL either calculates the actual service weighted charge or against weight by volume (Dimensional Weight) and will refer to the one with more weight in accordance with the International Air Transport Association (IATA) standard. You can calculate the volumatic weight by using the formulas below.

Length (cm.) X width (cm) X height (cm.)  = weight by volume (kg.)

5.000

for special fuel surcharge. For the international express delivery within time limit, it will be adjusted based on the average fuel price of US Gulf Coast External Link / New Window (USGC) in each month, reported by the Ministry of Energy of the United States of America.

You can check the monthly surcharge at

http://www.dhl.co.th/th/express/shipping/shipping_advice/express_fuel_surcharge_apem.html

DHL provides door-to-door service for international express air transportation which means DHL will pick up and deliver your parcel without you having to take your item to DHL yourself. Contact DHL Customer Relation at Tel. 02-345-5000 to arrange the pickup and delivery of document and parcel. Or use the online delivery of document and parcel via website

https://www.mydhl.dhl.com 

DHL has a variety of online documentation and parcel delivery for export, import or status tracking.

DHL provides door-to-door service or receive and send without the limitation on number of parcels of each shipment. The shipper has to do the packing and the arrangement of essential documentation to be attached to the parcel so that the parcel will arrive at destination on time with perfect condition. You can use your own box or DHL box with no additional cost.

However the size of box which you use should be appropriate for the item. Stick “Fragile” on   the outside if the product is breakable. Each parcel must have invoice attached together with   3 copies. Details in the invoice must be in English and value must be specified in US dollar only.

DHL specified the scope of responsibility for compensation of loss and damage. It is limited to   the actual value of product and not exceeds 25 US dollars per kg. or  11.34  US dollars per pound for air shipping. You can buy additional shipment value protection if your product is high in value. Service charge will be 2% of product value or minimum 450 baht / shipment.

Learn the basic of taxation on international shipping.

Whether or not the delivery item is a gift, custom clearance is required by the Custom Department in the destination country. In each country, De Minimis which is import tariff rate exempted from duty is defined differently. For example, the cost of import item into Thailand not exceeding 1,500 baht will be exempted from duty.

If the product is taxable, it is checked by the country of origin, value and number of item, not by the purpose of use. Tax rate calculation is based on the value of the taxable product referring to the Custom Harmonize System established and supervised by the World Custom Organization.

However, different countries use different custom rule. And the rates in each category of goods are different in different area. Operators can study additional essential custom information at

https://tas.dhl.com

Normally tax expenses are the responsibility of the recipient. However sender who has DHL account can choose to pay. DHL will pay the tax in advance, which will be collected together with service charge later.