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(Update!) Emergency Situation Surcharge (ESS) Adjustment – Effective August 24th

(Update!) Emergency Situation Surcharge (ESS) Adjustment – Effective August 24th
อัพเดทล่าสุด : 13/08/2020 - 16:37:54

Given the significant impacts of COVID-19 on the global aviation industry and in order to help us maintain reliable and high quality delivery services for you and your customers, DHL Express introduced a temporary Emergency Situation Surcharge (ESS) in early April.

Since the onset of this global pandemic, DHL teams have been adapting and adjusting the operations of our global network to align with new developments, regulatory requirements and constant changes in capacity and demand. 




As market conditions continue to evolve with the ongoing COVID-19 situation, the Emergency Situation Surcharge (ESS) will be adjusted #d40511effective on August 24th, 2020.


We will make an adjustment for the following origin/destination combinations, and this adjustment reflects changes in market dynamics, air capacity availability and operational restrictions imposed by local governments due to the COVID-19 situation:

Origins Thailand, China, Hong Kong and rest of Asia to destination Australia and New Zealand: From THB 57.00 per kg to THB 70.00 per kg.

Please note that this adjustment only affects shipments billed in Asia.


Below, you will find the details for the adjusted ESS per origin and destination combination.


Please note that the ESS is a temporary charge, which allows us to cover part of the operating cost increases and the necessary air network adjustments. We will continue to evaluate and adjust the ESS as market conditions evolve for the duration of this emergency situation.



We will continue to inform our customers about any major changes in our service offering (e.g. local governmental restrictions and transit time impacts). Please visit the following website for temporary service adjustments: 

This site details the service status for impacted countries from an original and destination perspective and also includes the latest updates and developments related to our Emergency Situation Surcharge.

If you have any questions, please reach out to your local DHL representative.

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